Privacy Policy

Introduction

This Privacy Policy  sets out how we process your personal data, including any information that directly or indirectly identifies you. This Privacy Policy was last updated on 1 January 2021.

Categories of Personal Data Processed

We do not collect or process personally-identifiable data directly on this website. However, when you contact us via telephone, email, or in person to enquire or buy goods or services from us, we may maintain data such as your name, contact details, address, purchase history and related financial transactions. The legal grounds for processing this information are fulfilment of contract and our legitimate interest in providing an effective service to you.

We may use your email address or physical address to send you invoices, and we may use your phone or email details whenever we have a legitimate business need to contact you.

If you give us explicit consent, we may email you occasionally with suggested products or services from Lightloads.je. You may withdraw such consent at any time. We will not share your details with any other business for marketing purposes.

We do not collect or process “sensitive personal data” (as defined in GDPR regulations) or data relating to children.

Any information posted on social media sites may be retained for longer than your relationship with us.

Engaging via Social Media

We maintain an online presence on social media sites (including  Facebook).  If you engage with us via social media, you accept that the content posted on such sites is available to the general public and is therefore not private. Please take care when posting anything that you consider to be private.

Disclosing Your Personal Data to Others

We may disclose personal data about you to others: (a) if we have your valid consent to do so; (b) to comply with legal obligations; (c) to enforce our terms and conditions or policies; (d) as necessary to pursue available legal remedies or defend legal claims; or (e) to defend our reputation against claims made by you or your representative.

Transferring Your Personal Data

We may transfer your personal data to an affiliate, a subsidiary or a third party in the event of any reorganisation, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock, including, without limitation, in connection with any bankruptcy or similar proceeding, provided that any such entity that we transfer personal data to will not be permitted to process your personal data other than as described in this Privacy Policy without providing you notice and, if required by applicable laws, obtaining your consent.

Deleting Your Personal Information

At all times, we retain your personal data in an identifiable format for the least amount of time necessary to fulfil our legal or regulatory obligations and for our legitimate business purposes. Any data relating to purchases of goods or services may be be retained for up to 7 years to fulfil our legal and tax reporting obligations.

Cookies and Similar Technologies

Cookies are small text files which may be placed on your computer by websites you visit. Your web browser may allow you to erase, block or receive warnings before a cookie is stored.  However, in some instances, unless cookies are accepted, parts of our website may not function fully or at all.

Our cookies have defined expiry times. Unless you re-visit our site within that time, the cookies are automatically disabled and retained data is deleted.

Like most other businesses, we use Google Analytics to track site statistics and user demographics, interests and behaviour on our website.  This involves collecting IP addresses, geographic locations, browser types & languages, dates and times of visit(s), page views and page elements clicked.  This  helps us understand how users find and use our website and how we can improve our search engine performance. We do not associate IP addresses obtained for analytics purposes with any other personal information held by us.

Notifying Changes to This Privacy Policy

We may update this Privacy Policy from time to time.  Any changes will become effective on the revision date indicated above. If changes are material, and where required by applicable law, we will obtain your consent by email.

Where We Process Your Data

We are a Jersey-based business and the data that we collect from you is obtained, processed, stored and transmitted in compliance with data protection legislation enacted in Jersey. If you are resident outside of Jersey, the data is subject to Jersey data protection laws rather than the laws of your country of residence.

Data is stored on secure servers located within Jersey and the UK, and processed by colleagues operating within Jersey and the UK. We also use third party suppliers such as Intuit, Facebook and Google and similar trusted organisations that may process your data within the EEA or beyond. Any transfer of your personal data will follow applicable laws and we will treat the information under the guiding principles of this Privacy Notice.

Links to Google’s policies: Privacy & Terms of Service

Data Controller

Your personal data collected by Lightloads.Je is controlled by G Pashley, located in Jersey Channel Islands. We are registrated with Jersey’s Office of the Information Commissioner (reg number 63412).

Your Rights

You have rights in certain circumstances under data protection laws. These may give you the right to data access, rectification, erasure, portability, restriction of processing, and the right to lodge a complaint with a supervisory authority.

As outlined above, there may be legitimate reasons for us to retain some of your personal data after you have asked for it to be deleted.

You can exercise your rights by contacting us by email. You must provide evidence of your identity before we can process your request(s).

If you are ultimately unhappy with the way we manage your data, you may refer us to Jersey’s Office of the Information Commissioner.

For questions about this policy, please contact us at